FAQ – bdtk99 | Frequently Asked Questions

Account & Registration

Creating a bdtk99 account takes under three minutes. Visit the bdtk99 platform, click the registration link, and fill in your full name, date of birth, email address, mobile number, and a secure password. You will need to confirm your mobile number via a one-time verification code before your account becomes active. All players must be 18 years of age or older — submitting false information during registration may result in permanent account closure and forfeiture of any balance.

bdtk99 requires a valid government-issued photo ID for KYC — your National Identity Card (NID) is the most commonly accepted document; a valid passport is also accepted. You will typically also need to submit a recent photograph and confirm your registered mobile number. KYC is mandatory before processing your first withdrawal. Most verifications are reviewed within 24 hours of submission, and you will receive a confirmation email once your account is fully verified.

If you cannot log in to bdtk99, first check that you are entering the correct username and password — passwords are case-sensitive. Use the "Forgot Password" option on the login page to receive a reset link to your registered email address. If your account has been locked due to multiple failed attempts, it will automatically unlock after 30 minutes, or you can contact support via live chat for an immediate manual review. Never share your login credentials with anyone, including support staff.

No — bdtk99 strictly enforces a one-account-per-player policy. Duplicate accounts are detected automatically through device fingerprinting, IP analysis, and payment method matching. If a duplicate account is identified, both accounts may be suspended, bonuses voided, and winnings withheld pending investigation. If you believe you have accidentally created a second account, contact support immediately to resolve the issue before it affects your primary account.

To permanently close your bdtk99 account, contact our support team via live chat or email at [email protected] and request account closure. Any remaining balance above the minimum withdrawal threshold will be returned to your last-used payment method (bKash, Nagad, or Rocket) within 5 business days. If you are closing your account for responsible gaming reasons, we strongly recommend using the self-exclusion tool instead, which provides additional protective benefits and prevents re-registration for the chosen duration.

Deposits & Withdrawals

bKash deposits on bdtk99 are credited almost instantly — typically within 1 to 3 minutes of completing the transaction on your bKash app. During periods of very high traffic (such as major BPL or IPL match days), processing can occasionally extend to 10 minutes. If your deposit has not appeared after 15 minutes, take a screenshot of the bKash confirmation SMS and share it with our live chat support team, who will resolve the issue immediately.

The minimum deposit on bdtk99 is ৳200 BDT for mobile money methods including bKash, Nagad, and Rocket. The minimum withdrawal amount is ৳500 BDT. There is no maximum deposit limit enforced by bdtk99 on the platform side, though your mobile banking provider may impose daily transaction caps. Withdrawal requests above ৳50,000 BDT may require additional identity verification before they are processed.

bdtk99 does not charge any platform-side processing fees on deposits or withdrawals. However, your mobile money provider — bKash, Nagad, Rocket, or Upay — may apply their own standard transaction fees as per their published rate schedules. Bank transfers via Dutch-Bangla Bank, BRAC Bank, or IBBL may also carry standard bank charges. We recommend checking your provider's current fee schedule before initiating large transactions.

Most bdtk99 withdrawal requests are processed within 30 minutes to 2 hours for verified accounts using bKash or Nagad. Bank transfer withdrawals to Dutch-Bangla Bank, Sonali Bank, or other local banks typically take 1 to 3 business days. Withdrawals submitted during major match days or public holidays (Eid, Victory Day) may experience slightly longer processing times. Accounts that have not completed KYC verification will have withdrawals held until verification is complete.

For security and anti-fraud compliance, bdtk99 requires withdrawals to be processed to the same payment method used for deposits wherever possible. If you need to withdraw to a different bKash or Nagad number — for example, because you have changed your mobile number — you must first contact support to update your registered payment details. This process requires identity verification and typically takes up to 24 hours to complete before the new payment method becomes active for withdrawals.

Games & Gameplay

bdtk99 offers pre-match and in-play (live) betting markets on BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures. Standard markets include match winner, top batsman, total runs, over/under runs, and player performance props. Bets placed before a match starts are settled on the official result; in-play bets are settled at the point the market is suspended or the relevant event concludes. In the event of a match being abandoned or reduced by DLS method, bdtk99 follows ICC and tournament-specific rules for settlement — full details are available in the Sports Betting terms section.

Dragon and Tiger is a live card game where one card is dealt to the Dragon position and one to the Tiger position — the higher card wins. On bdtk99, it is streamed by live dealers in real time. You can bet on Dragon, Tiger, or a Tie. Face cards count as their numeric value (Ace is low at 1). A Tie bet typically pays at 8:1 but carries a higher house edge. The game is fast-paced — each round takes around 25 seconds — making it one of the most popular live casino options for players across Dhaka and Chittagong.

RTP (Return to Player) varies by individual slot title on bdtk99. Most slots from providers such as Pragmatic Play, NetEnt, and Microgaming carry an RTP between 94% and 97%. High-volatility titles may pay out less frequently but offer larger individual wins, while low-volatility slots pay smaller amounts more regularly. The RTP for each game is displayed in its information or rules panel within the game interface. RTP is a statistical average over millions of spins — it does not guarantee a specific return in any single session.

Yes — bdtk99 is fully optimised for mobile browsers and requires no app download. You can access the complete game library, live betting markets, deposit and withdrawal functions, and account management tools directly through your mobile browser on Android or iOS. The platform uses responsive design to adapt to your screen size. For the best experience on mobile, use an up-to-date version of Chrome or Safari and ensure you have a stable internet connection when playing live dealer games or live betting.

All casino games on bdtk99 use certified Random Number Generators (RNG) supplied by the game providers — Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others — whose RNG systems are independently audited for fairness. Live dealer games use physical cards and wheels streamed in real time, removing any possibility of software manipulation. bdtk99 does not alter game mechanics or outcomes. If you ever have concerns about a specific game result, contact our support team with the game round ID and we will investigate within 48 hours.

Bonuses & Promotions

bdtk99 offers a welcome deposit bonus to all newly registered and verified players. The bonus is applied automatically to your first qualifying deposit. Bonus amounts and percentages are displayed on the active promotions page at the time you register. All welcome bonuses are subject to wagering requirements — you must wager the bonus amount a specified number of times before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before opting in.

A wagering requirement specifies how many times you must bet the bonus amount before you can withdraw any winnings generated from it. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you need to place ৳20,000 in total bets before the bonus converts to withdrawable cash. On bdtk99, different game types contribute differently to wagering — slots typically contribute 100%, while table games and live casino may contribute a lower percentage. Check the specific promotion terms for exact contribution rates.

Yes — bdtk99 regularly runs reload bonuses, seasonal promotions tied to events such as BPL season, Eid, Pohela Boishakh, and the T20 World Cup, as well as a loyalty rewards programme for frequent players. Free spins on selected slot titles are periodically offered to active accounts. Promotions are communicated via in-platform notifications and email. To ensure you receive promotion alerts, check that your marketing preferences are enabled in your account settings and that bdtk99 emails are not going to your spam folder.

Bonuses on bdtk99 may be removed if the wagering deadline has expired before the requirements were met, if a withdrawal was requested while an active bonus was still in progress, or if a violation of bonus terms was detected (such as using a bonus on excluded game types or betting patterns designed to exploit the promotion). If you believe a bonus was removed in error, contact support with your account details and the relevant promotion name — our team will review the case and respond within 24 hours.

Safety & Responsible Gaming

bdtk99 is a safe and reliable platform that uses 256-bit SSL/TLS encryption to protect all data transmitted between your device and our servers. Personal information is stored securely and never sold or shared with third parties beyond what is required for payment processing and legal compliance. Account passwords are stored using one-way cryptographic hashing. Two-factor authentication is available and recommended for all accounts. For full details on how we handle your data, see our Privacy Policy.

The minimum age to register and play on bdtk99 is 18 years old — no exceptions. This is a strict platform-wide policy enforced through mandatory date-of-birth collection at registration and identity verification during KYC. Any account found to be held by a person under 18 will be immediately suspended, all balances and bonuses will be voided, and any winnings will be withheld. Parents and guardians should take steps to prevent minors from accessing the platform.

bdtk99 provides a full suite of responsible gaming tools accessible from your account settings under the "Player Protection" section. You can set daily, weekly, or monthly deposit limits, loss limits, session time limits, or activate a time-out (24 hours to 30 days). For longer breaks, self-exclusion periods of 6 months, 1 year, 3 years, or permanent closure are available. Protective restrictions take effect immediately upon confirmation. If you prefer, contact our support team directly and an agent will apply any restriction on your behalf, no questions asked.

bdtk99 Frequently Asked Questions

Account & Registration

Deposits & Withdrawals

Games & Gameplay

Bonuses & Promotions

Safety & Responsible Gaming

Ready to Start Playing on bdtk99?

bdtk99 Frequently Asked Questions

Account & Registration

How do I create an account on bdtk99?

What documents do I need for KYC verification on bdtk99?

I cannot log in to my bdtk99 account — what should I do?

Can I open more than one account on bdtk99?

How do I close my bdtk99 account permanently?

Deposits & Withdrawals

How long does a bKash deposit take to appear on bdtk99?

What is the minimum deposit and withdrawal amount on bdtk99?

Does bdtk99 charge any fees on deposits or withdrawals?

How long do bdtk99 withdrawals take to process?

Can I withdraw to a different bKash number than the one I deposited from?

Games & Gameplay

What are the rules for betting on BPL and cricket matches on bdtk99?

How does Dragon and Tiger work on bdtk99?

What is the RTP on bdtk99 slot games?

Can I play bdtk99 on my mobile phone without downloading an app?

Are the games on bdtk99 fair and not rigged?

Bonuses & Promotions

What welcome bonus does bdtk99 offer to new players?

What does wagering requirement mean and how does it work on bdtk99?

Does bdtk99 offer any ongoing promotions for existing players?

Why was my bonus removed from my bdtk99 account?

Safety & Responsible Gaming

Is bdtk99 safe to use and is my personal data protected?

What is the minimum age to play on bdtk99?

How do I self-exclude or set deposit limits on bdtk99?

Ready to Start Playing on bdtk99?